Effective Date: January 2024
1. Information We Collect
Personal Information
When you use our services, we may collect the following types of personal information:
- Name and contact information (email, phone number)
- Account credentials and authentication information
- Payment and billing information
- Communication preferences
- Technical support inquiries
Usage Information
We automatically collect certain information about how you interact with our services:
- Device information (IP address, browser type, operating system)
- Usage patterns and feature interactions
- Performance metrics and error logs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our services
- Communication: To respond to inquiries and provide customer support
- Personalization: To customize your experience and recommendations
- Security: To protect against fraud and ensure platform security
- Analytics: To understand usage patterns and optimize performance
- Legal Compliance: To comply with applicable laws and regulations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:
- Service Providers: With trusted third-party service providers who assist in our operations
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you explicitly consent to sharing
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure data centers and infrastructure
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request information about the data we collect
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive a copy of your data in a structured format
- Opt-out: Unsubscribe from marketing communications
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how you use our services
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, though this may affect site functionality.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +917032820026
- Address: IlluKart Privacy Team, Bangalore