Refund Policy

1. Overview

At IlluKart, we stand behind the quality of our products and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. We aim to provide a fair and transparent refund process for all our customers.

2. Refund Eligibility

Refunds may be requested under the following circumstances:

• Service Defects: If our service fails to perform as described or advertised
• Unauthorized Charges: If you were charged without proper authorization
• Duplicate Payments: If you were accidentally charged multiple times for the same service
• Cancellation Within Grace Period: If you cancel within our specified grace period
• Technical Issues: If technical problems prevent you from accessing our services

3. Refund Timeframes

Service Type	Refund Period	Refund Amount
Monthly Subscriptions	7 days from purchase	100% refund
Annual Subscriptions	14 days from purchase	100% refund
One-time Services	30 days from delivery	100% refund (if unused)
Custom Solutions	As per contract terms	Variable based on completion

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our support team at [email protected]
2. Provide Details: Include your order number, purchase date, and reason for refund
3. Submit Documentation: Provide any relevant screenshots or documentation
4. Await Review: Our team will review your request within 2-3 business days
5. Receive Confirmation: You'll receive an email confirmation of our decision

Required Information

When requesting a refund, please provide:

• Full name and email address associated with the account
• Order number or transaction ID
• Date of purchase
• Detailed reason for the refund request
• Supporting documentation (if applicable)

5. Processing Times

Once your refund is approved, processing times vary by payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days
• Digital Wallets: 1-3 business days

6. Non-Refundable Items

The following items and services are generally non-refundable:

• Services that have been fully delivered and utilized
• Custom development work that has been completed to specifications
• Third-party licenses or software purchased on your behalf
• Services used beyond the refund eligibility period
• Refund requests made after 60 days from purchase date

7. Partial Refunds

In certain cases, we may offer partial refunds:

• Partially Used Services: Prorated refund based on unused portion
• Damaged or Defective Services: Refund amount based on impact assessment
• Cancellation After Grace Period: Refund minus processing fees
• Subscription Downgrades: Credit for the difference in service levels

8. Dispute Resolution

If you disagree with our refund decision:

1. Appeal Process: You may appeal within 30 days of our initial decision
2. Additional Review: A senior team member will review your case
3. Final Decision: We will provide a final written decision within 5 business days
4. External Mediation: If still unsatisfied, you may seek external mediation

9. Chargebacks and Disputes

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify existing customers of any material changes via email. Your continued use of our services after any changes indicates acceptance of the updated policy.

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